RBdigital Gateway > Help > Zinio FAQ

Zinio FAQ

General

What is Zinio for Libraries?

Zinio for Libraries, the world's largest newsstand, offers full-color, interactive digital magazines. Browse from your library's collection of popular titles with no holds, no checkout periods, and no limit to the number of magazines you can download.

  • Current Issues — New issues are released simultaneously with the print edition and are ready for immediate download.
  • Easy browsing — Browse your library's collection of titles one at a time, by title, or by category.
  • Manage your collection — Check out magazines and read them instantly on your computer (both PC and Mac) or your portable media device.
  • No limits — Check out as many issues as you want and keep them in your account indefinitely.

Zinio for Libraries, serviced by RBdigital Gateway from Recorded Books, is the library collection and patron access side of this digital magazine experience.

Zinio.com is where patrons read magazines checked out from their local library collection.

Who has access to Zinio for Libraries?

Any active library patron with a proper library card/barcode and/or approval from a library may create a library collection account and check out library collection magazines. Check with your local library information desk or reference staff if you have any questions regarding your library membership or approval.

Are there any minimum system requirements?

Yes.

To access your library's collection page and view the titles:

Windows Vista and higher:
Preferred browser: Internet Explorer 9 and higher (IE8 and older are not supported.)
Alternative browsers: Firefox 3.6 and higher, Google Chrome
Screen resolution: 1024 x 768 or higher

Mac OS 10.5 and higher:
Preferred browser: Safari 5 and higher, Firefox 3.6 and higher
Alternative browser: Google Chrome
Screen resolution: 1024 x 768 or higher

To view the magazines online (web browser) in your Zinio.com "Reading List":
Preferred browser: Internet Explorer 9 and higher
Alternative browsers: Firefox 3.6 and higher, Google Chrome

What is the average magazine size?

Most magazines range between 20–50MB, but graphic-heavy magazines are larger and may range between 50–100-plus MB.

Do I need to be online to check out magazines?

Yes, your library collection site is only accessible online.

Do I need to be online to read magazines?

Not necessarily. You can either stream magazines to your PC/Mac or read them via the Reader 4 app after downloading the magazine. You can also read them offline on your mobile device. Supported mobile devices include iPhone®, iPad®, Android™, Kindle Fire™/Fire™ HD, Windows 8, Blackberry® Playbook™, and Nook® HD/HD+.

Note: You cannot read a magazine from a mobile browser. It must be downloaded to your device and read via an app.

Am I able to access my magazine account on more than one computer or mobile device?

Yes, you may use multiple desktop or mobile devices with your single username and password. The limit is 17 devices with five simultaneously being open at any one time.

Why do I have to log in twice?

One account provides access to the community collection at your library, the other account allows you to view the magazines you check out.

How do I find user documentation?

User documentation is located in the Help link. You can download the User Guides provided by Zinio for Libraries. Your library may have other user guides available, so check with the Information Desk.

How do I watch an overview video?

The overview video is located in the Help link. You can access the video by choosing the option "Watch a Tutorial."

What is the RBdigital Gateway?

RBdigital Gateway is the service partner for your local library Zinio for Libraries collection. RBdigital is part of Recorded Books, a global independent publisher of audiobooks and library educational and online services, such as Zinio for Libraries.

Library Collection: Creating an Account/Log In

What is a library collection account?

The library collection account connects you to your local library collection and allows you to check out magazines available in it.

Note: A separate Zinio.com account is needed to access and read magazines. When a magazine is checked out through the library collection account the link to the Zinio.com account automatically opens.

How do I create a library collection account?

Go to the library's Zinio Library Collection page. Browse the collection and click on a magazine to check out. Click the "Create an Account" link, enter the required information, and click submit. You'll receive an email to validate your library collection account.

Why do I need a library collection account?

A library collection account is required to ensure you are an active member of your local library. The account enables the magazine to be available for check out, lets you check it out at no charge, and keep it forever.

I already have another RBdigital Gateway account. Can I use it for logging in to Zinio.com?

Yes, if you already have another RBdigital Gateway–serviced product account, you can log in as a returning user with the same email and password credentials.

Do I have to log in before checking out a magazine?

No, you'll be prompted to log in during the check-out process.

Searching the Collection

How do I know what is in the magazine collection?

The easiest way to see the entire magazine collection is to click the magnifying glass in the Title Search box, which is located in the upper left side of the browse magazine collection pages. Your library collection will be listed in alphabetical order. You can also use the Next/Previous tab located on the upper right side of the browse magazine collection pages.

How do I search for magazines in alphabetical order?

Click the magnifying glass in the Title Search box, which is located in the upper left side of the browse magazine collection pages. Your library collection will be listed in alphabetical order.

How do I do a keyword search?

The easiest way to do a keyword search is to click into the Title Search box with the magnifying glass located in the upper left side of the browse magazine collection pages. Type in a word and magazines with that portion of the word will be listed.

How do I do a genre search?

The easiest way to do a genre search is to click the "All Genres" drop-down box located in the upper right side of the browse magazine collection page. Scroll to the desired genre and the available magazines will be listed.

How do I search for magazines one page at a time?

Click the Next/Previous tab located on the upper right side of the browse magazine collection pages.

How do I search for back issues?

Back issues for magazine are available from the time the library started subscribing to Zinio for Libraries and may be checked out at any time.

To access the back issues, click on the cover of your magazine of choice and the current issue, along with and the four most recent issues will be listed. There will be an additional link in the lower left side under the four most recent issues if additional back issues are available.

Checking Out an Issue

How do I check out a magazine?

Check out a magazine by clicking on the magazine cover to open the product detail page.

After selecting the check-out button, you'll be prompted to log in (if you aren't already logged in) to complete your check out.

Upon completed checkout, a Zinio.com personal reading account browser window will open. Log into Zinio.com (or create a Zinio.com account if this is your first time at Zinio.com).

Do I need to be logged in before I check out a magazine?

No, you can log in during the check-out process.

Can I check out more than one magazine at a time?

No. You can check out as many magazines as you like, but you must do it one at a time. You'll have the option to continue browsing through the collection prior to launching your Zinio.com personal reading account.

How many total magazines can I check out at one time?

You can check out as many magazines as you want — there is no limit.

Note: The Zinio.com personal reading account may have an unlimited number of magazine issues in your online master account. But, there is a 500 newest issue limit in the Reader 4 apps.

Is there a time limit for checking out magazines?

No, there is no time limit. Once you check out a magazine, it will remain in your Zinio.com personal reading account until you delete it.

How do I go from my library collection account to read magazines I checked out?

Select the link to "Go To My Checked Out Magazines" located in the upper right corner of the library collection account screen.

Zinio.com Personal Reading Account: Creating an Account/Log In

What is the Zinio.com personal reading account?

The Zinio.com personal reading account is the account required to view and read checked-out magazines. The Zinio.com personal reading account is available for desktop and mobile devices via apps. It manages the checked-out magazines and provides the location to read the magazines. This account is separate from the library collection account (the first account created to check out the magazines from the library.)

The Zinio.com personal reading account is a regular Zinio.com account used by both the library patron and the paying consumer on Zinio.com, but library patrons activate the Zinio.com personal reading account without any consumer or financial information.

Why do I need an account to read the magazines?

The library collection account connects you to your local library collection and allows you to check out magazines available in it. A Zinio.com account is needed to access and read magazines.

Do I need to use the same email address I used in the library collection account?

Yes, the same email address is required to connect the library collection account with the Zinio.com account.

Why is Zinio.com asking me to pay for my magazine?

This should not happen, but if it does, the most likely reason is that you signed in from the consumer/commercial log-in location during check out, not the library check-out space. The library check-out login is located at the center of the Zinio.com login screen.

Why don't I see the magazine I checked out when I'm logged in?

The Zinio.com personal reading account automatically sorts magazines by the newest issues and the magazine you checked out may not be the newest magazine issue by release date. You can choose to see all your magazines or change the order of the magazines from date order to unread first.

Where are my magazines stored?

Magazines are stored online for streaming, however if you download a magazine via one of the apps, the magazine will then be stored on your device.

If I already have a consumer Zinio.com personal account, do I need a separate account for the library magazines?

No, log in to your consumer Zinio.com personal account that has the same email address as the one used in the library collection account. The two email addresses are required to match. Remember to log in as a returning user in the center of the log in page to connect the library magazine issue to your personal account and not prompt you to pay for the issue.

If I have a Zinio.com personal reading account from another library, do I need to create a new account or can I log in as a returning user?

No, log in to your consumer Zinio.com personal account that has the same email address as the one used in the desired library collection account. The two email addresses are required to match.

Navigating Between Your Library Collection and Zinio.com Personal Account

How do I navigate from my Zinio.com account back to the library collection page?

While you are in your Zinio "Your Reading List" site, if you wish to return to your library's collection of magazines, you can toggle between your browser tabs at the top of your screen (in Internet Explorer, Firefox, Chrome and Safari).

If your settings show one browser window at a time, check your browser icon for the "titled" windows and select between the "Return to Library Collection" or the Zinio "Reading List/Zinio" tab.

If you do not have either, you can simply use the right and left arrows next to the browser header to go back and forth between windows.

Can I navigate directly to the library collection account from my app?

No, from the Zinio.com Reader 4 App only views the Zinio.com personal reading account for the magazine previously checked out from the library collection site. The library collection site is only available via a Wi-Fi enabled browser session.

Zinio.com Personal Preferences

Why am I receiving a voucher for the Zinio.com store when I set up my new account through my library?

The email voucher is automatically sent to welcome new Zinio.com members and is unrelated to your email notification preferences.

How do I stop receiving emails from Zinio.com about special promotions and offers?

When you first create a user account on Zinio.com, you may update your preferences to not receive any promotional Zinio.com emails. You can change this by going to the "Account Settings" tab on your Zinio account page. Click on your name, then on the "Email Preferences" link. Check and uncheck the boxes as desired. Additionally, there's an "Update Contact Preferences" link you can use to change your email preferences at the bottom of each email.

How do I remove adult publications when I'm browsing from my Zinio.com account?

If you do not want to view adult content when you search the consumer side of Zinio.com for personal magazine selections, you can update your personal settings in the preferences tab. Select "I do not want to view adult content" and save your changes.

Reading a Magazine: Online Browser

How do I read a magazine online in my computer browser?

Go to the "Your Library" tab, click the magazine cover and a viewer window will open. Magazines are sorted by most recent release date.

Can I read a magazine online with a mobile device?

No, mobile devices require a supported app and require the magazine to be downloaded and read offline. Supported mobile devices include iPhone®, iPad®, Android™, Kindle Fire™/Fire™ HD, Windows 8, Blackberry® Playbook™, and Nook® HD/HD+. These apps are free and available from the devices app store.

Why do I need an app to read a magazine on my mobile device?

Mobile device apps are needed because a full version of Adobe Flash is required to read a magazine.

How do I navigate through the magazine using the online viewer?

You have several options to view your magazine.

  • To turn a page, click on the right (or left) side of the streaming magazine page or click on the right (or left) arrow in the navigation menu, which is on the lower right side of viewer window.
  • To view the entire magazine page spreads at once, click on the grid view or click on the little up arrow in the lower middle of the navigation menu.
  • To view the magazine's table of contents, click on the table of contents in the navigation menu, which is located on the lower middle side of viewer window.
  • To zoom in on a part of an article or image, click on the magnifying glass to zoom to your desired size.
  • To update your preference on viewing a magazine, click on the "gear" icon and select the preferences you want to update.
  • If you need help with the online viewer, click on the question (?) icon and select the help reference you need.

    Note: This help link is not for general support for your library collection or general navigation. To get comprehensive help, click the help link on your library collection site – or email ziniosupport@recordedbooks.com.

Can I print one or more pages from my checked-out magazine?

Most magazines allow multiple page printing. If nothing happens when you click the printer icon it means that particular magazine does not allow printing.

Can I post articles to my social media accounts?

Yes, click on the plus sign in the navigation menu, located on the middle left side of the viewer window.

Is the online viewer ADA compliant?

The site is not ADA compliant.

How do I bookmark in the online viewer?

Bookmarking is not available in the online browser, however, you can bookmark when using the apps.

Why am I having trouble viewing my magazines on Zinio.com when using Google Chrome?

Check to see that you have the newest release of Google Chrome. If you are experiencing this issue, step-by-step instructions are available here . This issue does not affect Internet Explorer, Firefox or Safari browsers.

Reading a Magazine: Mobile Apps

What is a Zinio.com personal account mobile app?

A Zinio.com personal account mobile app allows enhanced reading options, including reading offline via downloaded magazine and bookmarking.

What Zinio.com apps are available?

There are apps for the iPhone®, iPad®, Android™, Kindle Fire™/Fire™ HD, Windows 8, Blackberry® Playbook™, and Nook® HD/HD+.

Are the Zinio.com apps free?

Yes, the Zinio.com apps are free. If you are asked to purchase a Zinio.com app, do not do so because it is not the correct app.

Do I have to check out magazines again to work on the apps?

No, your library collection account checked-out magazines are available on all the supported apps. Log in to your app using your Zinio.com personal reading account email and password.

Note: Apps show the 500 most recent magazines you've checked out so over time you may have more magazines in your online desktop account than available through your app.

Can I check out additional magazines in the app?

No, all magazines are checked out via your library collection account. The app is only for reading magazines you have checked out.

Is there a magazine limit for the apps?

Apps show the 500 most recent magazines you've checked out so over time you may have more magazines in your online desktop account than available through your app.

How do I find the Zinio Reader 4 app for my device?

App links are available on the library collection page footer.

Can I read a magazine online using a mobile device?

No, you must first download the magazine issue on your device. Reading is offline.

I'm getting a message saying my mobile device requires a full version of Adobe Flash to view the Zinio magazines. How do I download a full version of Adobe Flash?

Mobile devices do not have full Adobe Flash versions available. This message is most likely the result of trying to open the magazine in a mobile browser. All mobile devices require the app to open to read a magazine (the full Adobe Flash version is built into the app.)

How do I download a magazine to my app?

You can begin downloading a magazine to your app by clicking on the down arrow.

Note: You need to be online to download the magazine.

Will the downloaded magazine be available if I'm offline?

Yes, the downloaded magazines will be available if you're offline and/or without an Internet connection.

How do I navigate the magazine using the app viewer?

Navigation is very consistent with the online experience, with enhancements based on the device. For example, on an iPad zooming is done by pinching out rather than by clicking on the magnifying glass.

Can I print one or more pages from my checked-out magazine?

Most magazines allow multiple page printing. If nothing happens when you click the printer icon it means that particular magazine does not allow printing.

Can I post articles to my social media accounts?

Yes, click on the plus sign in the navigation menu, located on the middle left side of the viewer window.

Can I email articles from a checked-out magazine?

Yes, many devices (such as the iPad) offer the option to email articles.

Are the Zinio.com apps ADA compliant?

Mobile apps have settings for increasing screen size, but are not totally ADA compliant. Check with Zinio.com app support for compatibility of your device and settings.

Can I read an article with just the text (no graphics)?

Yes, in mobile apps (not with desktop app) an article may be viewed in page view (with graphics) or in text view. A text selection box appears at the beginning of enabled articles.

How do I bookmark in the apps?

Bookmarking is available with the apps, both desktop and mobile.

On the desktop app:
Locate the star icon next to the social media "+" icon. Select the page to bookmark and click save.

Checked-out magazines may be sorted via bookmarks by changing the view from magazines to bookmarks.

Why am I having trouble viewing my magazines on Zinio.com when using Google Chrome?

Check to see that you have the new release of Google Chrome. If you are experiencing this issue, step-by-step instructions are available here . This issue does not affect Internet Explorer, FireFox or Safari browsers.

Why isn't a title I checked out appearing on my iPhone or Android mobile device?

It may take longer for Zinio to format titles for small-screen mobile devices because of the "Text Flow" functionality used for those devices. Text Flow allows users to read the text only in an article (like an eBook with no pictures) giving a better experience. During the check-out process available apps for the magazine are listed. Confirm that your device is a supported device.

Managing Personal Magazine Issues: Online Collection

Is there an online magazine quantity limit for my Zinio.com personal account collection?

There is no limit.

How do I remove a magazine from my online collection?

Select the option to "edit your reading list" and your collection will update with an X over each magazine issue. Click the X on the magazine to remove magazines you no longer want in your online collection.

If I remove a magazine from my online collection, does it remove the magazine from the apps?

No, removing a magazine from the online collection does not remove it from the apps, and vice versa.

How do I know what magazines may be read online and offline for a particular mobile device?

Available apps and reading options are displayed when a magazine is checked out. Magazines generally may be read online or offline via apps. If a magazine requires you to be offline when you read it, a message will appear when you hover over its cover with the cursor.

Managing Personal Magazine Issues: App Collection

Is there an app magazine quantity limit for my Zinio.com personal account collection?

Yes, only the 500 newest issues will appear in the apps.

How do I remove a magazine from my app collection?

A magazine only needs to be removed if it is downloaded.

From the desktop app:
Click the X in the lower right corner of a downloaded magazine.

From the mobile app:
Tap the top right of the mobile screen and select "edit." Then click on the X of the downloaded magazine.

If I remove a magazine from my app collection, does it remove the magazine from the online collection or other mobile apps?

No, removing a magazine from the app collection does not remove it from the online collection, and vice versa.

How do I check out additional magazines from my app?

You cannot check out additional magazines from the app, it is only for reading personal checked-out magazines. Check outs only occur via the library collection site.

Checking Out Additional Magazines

How do I check out the next issue of a magazine?

All new issue check outs are completed in your library collection account. Click on the issue you want and follow the check-out process.

How do I check out more magazines via the Zinio Reader 4 app?

You cannot check out additional magazines from the app, it is only for reading personal checked-out magazines. Checkouts only occur via the library collection site.

Troubleshooting

Why am I receiving a voucher for the Zinio.com store when I set up my new account through my library?

The email voucher is automatically sent to welcome new Zinio.com members and is unrelated to your email notification preferences.

When I click on a magazine on my library's collection page, why am I seeing the message "Sorry. This digital magazine offer or download page cannot be found"?

The email on the library's Zinio collection page does not match the Zinio.com account.

If you have more than one Zinio.com account, we recommend completely logging out at Zinio.com prior to subscribing to a new magazine from the library's Zinio collection page. When you subscribe to a magazine and are taken to Zinio.com, click on "if you have an existing account, sign in here".

The magazine may have already been subscribed to (clicked on) from the library's Zinio Collection page.

The magazine will appear on the Zinio.com My Library page. Twelve magazines are displayed per page, with a Next button in the lower right hand corner of the page in small print.

The magazine was previously selected, but was removed from your reading list.

You can access magazines that have been removed from your reading list and add them back on the Zinio.com website. While logged into your account at Zinio.com in the Read tab, select "View Removed" from the drop down list that defaults to "View All Titles". When the list loads, click on the red button to "Edit your reading list". Click on the + sign over the magazines you would like to add back to your Reading List. Click Done when you are finished.

You can be at the wrong URL to access your library's Zinio Collection page.

Please provide the web address where you select the magazines. You can copy and paste this information from the address bar at the top of your web browser.

I have selected a title that says "Download Reader 4 to Read." What does this mean?

Some publishers only allow their magazines to be read via download and not via the online reader. These titles require a user to download the Zinio Reader 4 software app to their PC, Mac or mobile device in order to read the magazine. Clicking on the image of the magazine initiates the download process.

If you have already have Reader 4 installed on your PC/Mac or mobile device, you just need to login to your Reader 4 app to read the magazine (you will not be able to read the magazine in your Zinio.com "Reading List").

I'm having problems downloading Reader 4. What can I do?

In some cases, users may need to manually install Zinio Reader 4 app in two steps:

  1. Install adobe AIR via this link http://get.adobe.com/air/
  2. Save the Reader 4 installation file via this link http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air and run the file.

My Zinio Reader 4 app presents me with a blank black screen. Why is this?

There may be a corrupt file that needs to be re-downloaded. Please follow the instructions below to resolve this problem.

  1. Close the application.
  2. Go to C:\Users\[username]\AppData\Roaming\Adobe\
  3. Delete this directory - AIR
  4. Reopen the application.

If that does NOT resolve the problem, please try the following:

  1. Go to Settings > Control Panel > Add/Remove Programs and remove Zinio Reader 4 and Zinio Alert Messenger (if you have that installed)
  2. Click Start > Settings > Control Panel -> "Folder Options" (or "Appearance and Personalization)"> "Folder Options"
  3. Click on the "View" tab. Go down to "Show Hidden Files and Folders" and then click the circle next to "Show Hidden files and folders" to select it and press OK.
  4. Delete these folders (you may only have the Zinio Reader folder).

In Vista and Windows 7:
C:\Users\YourWindowsUserName\AppData\Roaming\ZinioReader4.9...
C:\Users\YourWindowsUserName\AppData\Roaming\Application Data\ZinioAlertMessenger9...

In XP:
C:\Documents and Settings\YourWindowsUserName\Application Data\ZinioReader4.9...
C:\Documents and Settings\YourWindowsUserName\Application Data\ZinioAlertMessenger9...

I have downloaded Zinio Reader 4, but the magazine in my reading list still shows the “ … requires Zinio Reader 4 to view …” tag over the cover. I click on it and it takes me to the download page. Why is this happening when I already have the app?

The browser magazine image is tied to the download link; the app will not automatically open. Access the Zinio app on your computer/device and locate the magazine issue and click on the cover within the app to view.

How do I find the Zinio Reader 4 app for my device?

Zinio magazines can be viewed on supported app-driven devices, including the iPhone®, iPad®, Android™, Kindle Fire™/Fire™ HD, Windows 8, Blackberry® Playbook™, and Nook® HD/HD+.

The links for the apps are located at the bottom of your library collection magazine browsing pages. You can also go to your device's app store to download the free app.

Zinio magazines may also be viewed through a web browser on Wi-Fi enabled mobile devices that support Adobe Flash. Web browser viewing results may vary depending on connectivity and system memory.

Open your device's app store and search for Zinio, choosing the one that has the Zinio icon:

Install this free app onto your device and login with your Zinio.com credentials to access your downloaded magazine titles.

How do I access my library's magazine collection from the Zinio Reader 4 app to check out more titles?

The Zinio Reader 4 app is used for downloading and viewing titles and does not link back to your library's Zinio collection.

To access your library's collection and check out more titles, you need to go to your device's browser (Safari, Explorer, Chrome, etc.) and access it via the library website's Zinio link.

You will then need to login and checkout titles from the library's collection page. When you return to your Zinio Reader 4 app and refresh the screen, the title will be ready to download and read.

I am having problems using my Zinio Reader 4 app. What do I do?

First, try closing the app and then reopening it. If this doesn't work, delete the app completely from your device and download again/reinstall.

If you are still experiencing a problem, you will need to contact Zinio.com who owns the app.

Please go to http://www.zinio.com/help/index.jsp and complete/submit the online form.

How do I restore a magazine I deleted to my Zinio.com personal account collection?

Go back to your personal account and change the view from "all magazines" to "removed magazines." Find the magazine and select to restore it. You can also go back to your library collection site and check it out again.

I am having trouble loading the Zinio App on my Kindle Fire/HD/HDX device. Are these Kindle editions compatible?

  1. From the main screen, put your finger on the top right corner of the screen and "swipe" your finger down to bring up the Settings menu. Press: More > Device > Allow installation of Applications (from unknown sources)> select "ON"
  2. Download the APK by ( clicking here .)
  3. To open and install the download, open the browser's menu from the bottom of the page and click on "Downloads", you should see the Zinio file on this list. Once the download is complete, tap the file and select "Install" and then press "Open" when the installation is complete.
  4. You're all set! You can now find the Zinio App listed on the apps page of your device under either "Cloud" or "Device" (depending on your installation settings).

To open a magazine in the app, just click on the magazine icon in the upper right hand corner when in the app and you will be given the option to sign in using your existing email and password. After confirming your account, you will be able to download and read all your favorite magazines on your Kindle Fire.

We hope you enjoy the app! We apologize for any inconvenience you may have experienced when installing it!

*Note: If you are being asked to install or use Adobe Flash please make sure you have installed the app and are signed in (step 4).

Support

My question isn't in this User Guide or FAQ. What should I do?

Access the help link, click on the appropriate help ticket link, and a friendly support specialist will contact you.

I have forgotten my password. What do I do?

If you have forgotten the password to your library's collection page, please click the "Forgot password?" link below the password box on the login pop-up box. Enter your email address and submit. You will then be sent an email from rbsso@rbdigital.onmicrosoft.com to guide you through the password reset steps.

Note: You must turn off pop-up blocker on your browser.

You will receive an email link which takes you back to the page with a pop-up window asking for a new password and to confirm the new password.
If you have forgotten the password to your Zinio.com "Reading List" account, click on the "Forgot your password?" link and you will be emailed a new password.

I am trying to use my library email and password to log in to Zinio.com, but it says my password is incorrect. Why is this?

Option 1 — Check to see if the Zinio.com session has another user logged in by seeing if a name is listed as "hi – name" in the upper right corner of the Zinio.com page. Log out if necessary and log in using your same library email.

Option 2 — The password for the library account is not the same password you used when the Zinio.com account was created. If you do not know the Zinio.com password, click to change password on the Zinio.com log in page and follow the procedure to change your password.

How do I delete my Zinio.com "Your Reading List" account?

You must contact the Zinio.com support team to completely delete the Zinio.com "Your Reading List" account (also known as the Zinio.com Personal Reading Account.")

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