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RBdigital Gateway > Help > Qello Concerts by Stingray FAQ

Qello for Libraries FAQ

Qello Concerts by Stingray Frequently Asked Questions (FAQs) for Library Patrons

What is Qello Concerts by Stingray?

Qello Concerts by Stingray is the only place to watch the most amazing moments in music. It's the never-ending concert through the decades to today. Carefully curated, and personalized for the most optimal user experience, Qello is the leading source for streaming full-length HD concerts and music documentaries on demand. It's like having thousands of the greatest artists' best performances at your fingertips. Discover incredible performances and relive your favorite artists. The highest-quality music experience is yours to enjoy whenever you want, from your couch or on the go.

How does Qello Concerts by Stingray work?

Access Qello Concerts by Stingray through your library's website and log in with an RBdigital account or create a new account. Your access to Qello Concerts by Stingray includes a 30-day activation period for all content on all supported devices. You'll be notified when you need to return to your library's Qello Concerts by Stingray portal to activate another 30-day period (if available).

After you set up an account, download the app from your app store and start watching concerts and music documentaries anywhere, anytime.

Where is Qello Concerts by Stingray available?

All iOS devices (iPhone, iPad, iPod Touch, Apple TV), all Android devices (mobile phones, tablets, and Google TV), Sony TV, Playstation*, Windows 7 & 8 mobile devices, Amazon (Fire TV, Kindle Fire TV), Roku, and computers at qello.com.

*This application is no longer available in North and South America.

How much does Qello cost?

There is no cost to use Qello Concerts by Stingray through your local library. Your library has a limited number of pre-paid activation passes, which you check out through your library's Qello Concerts by Stingray site. Your access to Qello Concerts by Stingray includes a 30-day access period to all content on all supported devices. You'll be notified when you need to return to your library's Qello Concerts by Stingray portal to activate another 30-day period (if available).

Do you have a blog?

We sure do! It's called The Soundboard. Legendary rock journalist from Rolling Stone magazine, Ben Fong-Torres, is our senior editor! Remember Ben's character in Almost Famous? Ben writes incredible posts tying assets in our catalog to his personal experiences interviewing these artists. Other contributors from Team Q write about news and features within our service.

Qello Concerts by Stingray Account Questions on Qello.com

Help, I forgot my username or password. What do I do?

If you have forgotten your username and password, click on the "Forgot your password" link below the Log In button. If you have further issues, please contact the help desk at  helpdesk@qello.com .

What's the difference between a regular account and an All-Access Pass?

An All-Access Pass is a subscription to the actual Qello service, unlocking all content across all devices. A regular account is a user-created account that has no paid or active mechanism attached (i.e., a regular account holder will not have access to any of the premium content or features).

All library patron access includes the All-Access Pass.

How do I link through Facebook? How do I keep Qello private from Facebook?

When you sign in, simply click "Sign in with Facebook" and make the experience social. This allows you to easily share your Qello concert experiences with friends and fellow music lovers.

If you don't want to share your Qello experience with your social network, no problem, just sign in to your account with your username and password and don’t click "Sign in with Facebook."

How do I cancel my All-Access Pass?

Of course we want you to stay and enjoy the Qello Concerts by Stingray experience. But if you must go, we make it simple. Your access to Qello Concerts by Stingray includes a 30-day activation period to all content on all supported devices. You'll be notified when you need to return to your library's Qello Concerts by Stingray portal to activate another 30-day period (if available). If you do nothing, your activation period will simply expire.

Additional Questions

How can I change my Account information?

You can change your account information here: www.qello.com/account .

Your library account is managed through your library's Qello Concerts by Stingray site, so make sure you change any information in both locations to keep your account synched.

How can I edit/remove my payment information?

Library patron accounts do not require payment information. If you do choose to add information for personal gift purchases for your friends who don't have Qello Concerts by Stingray through their library, you can manage your payment information here: www.qello.com/account .

My iOS auto-renewal was turned off. What do I do?

Auto-renewal is not a function of the library version of Qello Concerts by Stingray. Library patrons with active accounts in certain regions might see that your All-Access Pass subscription has been turned off.

Can I give Qello Concerts by Stingray as a gift?

Yes! We can't think of a better gift for any music lover. It's like the never-ending concert ticket. To send someone an All-Access Pass, go to http://qello.com/gift

My question is not covered in these FAQs. How do I get support?

Library patrons can get support in two ways. If you need help with setting up your library account and activation access, contact your library help desk or click on the Help link in your Library's Qello Concerts by Stingray Help tab.

If you have a library patron account in Qello.com and need help, go to the footer of Qello.com and select the help option that best suits your needs.

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