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RBdigital Gateway > Help > Zinio for Libraries FAQs

Zinio for Libraries FAQs

General

What is Zinio for Libraries?

Zinio for Libraries, the world's largest digital library newsstand, offers full-color, interactive digital magazines. Browse your library's collection of popular titles with no holds, no checkout periods, and no limit to the number of magazines you can download.

  • Current issues: New issues are released simultaneously with the print edition and are ready for immediate download.
  • Easy browsing: Browse your library's collection of titles one at a time, by title, by language, or by category
  • Collection management: Check out magazines and manage your collection on your library collection site.
  • Instant reading: Read within your library collection on your computer (both PC and Mac).
  • Convenient apps: Download checked-out magazines to a free library read-only app for iPad, iPhone/iPod Touch, Android and Kindle Fire/HD/HDX.
  • No limits: Check out as many issues as you want and keep them in your account indefinitely.

Zinio for Libraries, serviced by RBdigital Gateway from Recorded Books, is the library-collection and patron-access side of this digital magazine experience.

Who has access to Zinio for Libraries?

Any active library patron with a proper library card/barcode or approval from a library may create a library collection account and check out library collection magazines. Check with your local library information desk or reference staff if you have any questions regarding your library membership or approval.

Are there any minimum system requirements?

Yes. The following are requirements to access your library's collection page and view the titles:

Windows Vista and higher:
Preferred browser: Google Chrome
Alternative browsers: Firefox 3.6 and higher, Internet Explorer 10+ and higher (IE10+ required for instant HTML5 Instant Reader; IE8 and older not supported)
Screen resolution: 1024 x 768 or higher

Mac OS 10.5 and higher:
Preferred browser: Google Chrome (supports HTML5 Instant Reader)
Alternative browser: Safari 5 and higher
Screen resolution: 1024 x 768 or higher

What is the average magazine size?

Most magazines range between 50 and 100 MB, but graphic-heavy magazines are larger and may range between 100 and 300 MB or more.

Do I need to be online to check out magazines?

Yes, your library collection site is only accessible online.

Do I need to be online to read magazines?

You can stream magazines to your PC/Mac via a mobile browser (see required browsers).

You can also read magazines offline on your mobile device. Supported mobile devices include iPad, Android, iPhone, and Kindle Fire/HD/HDX.

Am I able to access my magazine account on more than one computer or mobile device?

Yes, you may use multiple desktop or mobile devices with your single username and password. The limit is 17 devices with no more than five open at any one time.

Why do I have to log in twice?

You do not need to log in twice. Your library collection account enables the Instant Reader online and the mobile apps. The apps do, however, require a one-time log-in with the same log-in credentials as your library collection account.

How do I find user documentation?

User documentation is located in the Help link. You can download the user guides provided by Zinio for Libraries. Your library may have other user guides available, so check on your library website or with the Information Desk.

How do I watch an overview video?

The overview video is located in the Help link. You can access the video by choosing the "Watch a Tutorial" option.

What is the RBdigital Gateway?

The RBdigital Gateway is the service partner for your local library Zinio for Libraries collection. RBdigital is part of Recorded Books, a global independent publisher of audiobooks and library educational and online services.

Library Collection: Creating an Account/Logging In

What is a library collection account?

The library collection account connects you to your local library collection and allows you to check out and read magazines.

How do I create a library collection account?

Go to the library's Zinio collection page, click the "Create an Account" link, enter the required information, and click submit.

Why do I need a library collection account?

A library collection account ensures you are an active member of your local library. The account enables you to check out a magazine at no charge, read it, and keep it in your personal collection without having to return the magazine.

I already have another RBdigital Gateway account. Can I use it for logging in to Zinio.com?

Yes, if you already have another RBdigital Gateway account, you can log in as a returning user with the same email and password credentials.

Do I have to log in before checking out a magazine?

No, you'll be prompted to log in during the checkout process.

Searching the Collection

How do I know what is in the magazine collection?

The easiest way to see the entire magazine collection is to click the magnifying glass in the Search box, which is located in the upper left side of the collection pages. You can also use the Next/Previous tab located on the upper right side of the collection pages.

How do I search for magazines in alphabetical order?

Click the magnifying glass in the Search box, which is located in the upper left side of the collection pages. Your library collection will be listed in alphabetical order. (Please note that alphabetical searching is not possible if your library has chosen to sort its collection by popularity instead of alphabetical order.)

How do I do a keyword search?

The easiest way to do a keyword search is to click into the Search box with the magnifying glass in the upper left side of the collection pages. Type in a word and magazines with that portion of the word will be listed.

How do I do a genre search?

The easiest way to do a genre search is to click the "All Genres" drop-down box located in the upper right side of the collection page. Scroll to the desired genre and the available magazines will be listed.

How do I do a language search?

The easiest way to do a genre search is to click the "Languages" drop-down box located in the upper right side of the collection page. Scroll to the desired language and the available magazines will be listed. You may also do a genre search within your searched set of language-selected magazines.

How do I search for magazines one page at a time?

Click the Next/Previous tab located on the upper right side of the collection pages.

How do I search for back issues?

Back issues for magazines are available from the time the library started subscribing to Zinio for Libraries.

To access back issues, click on the cover of your magazine of choice and the current issue, along with the four most recent issues, will be listed. If additional back issues are available, there will be a link in the lower left side under the four most recent issues.

Checking Out an Issue

How do I check out a magazine?

Check out a magazine by clicking on the magazine cover to open the product detail page.

After selecting the checkout button, you'll be prompted to log in (if you aren't already logged in) to complete your checkout.

Upon completing checkout, a Success window opens confirming the checkout, with options to browse for additional magazines, to start reading using the Instant Reader Viewer (PC/MACs), and to select the opt-in notification to be sent an email when the next issue of the publication is available for checkout.

Do I need to be logged in before I check out a magazine?

No, you can log in during the checkout process.

Can I check out more than one magazine at a time?

No. You can check out as many magazines as you like, but you must do it one at a time. You'll have the option to continue browsing when the Success checkout window opens.

How many total magazines can I check out at one time?

You can check out as many magazines as you want. All checked-out magazines are displayed in the My Collection link within your library collection. The My Collection link displays after you are logged in.

Note: The mobile apps have a 500 newest-issue display limit.

Is there a time limit for checking out magazines?

No, there is no time limit. Once you check out a magazine, it will remain in your personal reading account until you delete it.

How do I go from my library collection account to read magazines I checked out?

From the Success checkout window, select Start Reading and an Instant Reader Viewer will open in a new browser window. You may also click on a magazine cover or Read Now icon from within the My Collection personal account link.

Zinio.com Account (optional): Creating an Account/Logging In

What is the Zinio.com account?

The Zinio.com personal reading account is a regular Zinio.com account used by both the library patron and the paying consumer on Zinio.com. It is NOT REQUIRED for a library patron to read magazines in Zinio for Libraries.

You may use Zinio.com as needed if you have both a library account for your library magazines AND a commercial account for additional content purchased directly from Zinio.com.

Why do I need an account to read the magazines?

You DO NOT need a commercial Zinio.com account. The Zinio.com personal reading account is a regular Zinio.com account used by both the library patron and the paying consumer on Zinio.com. It is NOT REQUIRED for a library patron to read magazines in Zinio for Libraries.

You may use Zinio.com as needed if you have both a library account for your library magazines AND a personal purchase/commercial account for additional content purchased directly from Zinio.com.

Do I need to use the same email address I used in the library collection account?

Yes, the same email address is required to connect the library collection account with the Zinio.com account.

Why is Zinio.com asking me to pay for my magazine?

This should not happen, but if it does, the most likely reason is that you signed in from the commercial log-in location during checkout, not the library checkout space. The library checkout log-in is located at the center of the Zinio.com log-in screen.

My Collection (Within the Library Collection Site)

How do I access my checked-out magazines in the library collection site?

When you are logged in, the My Collection link appears above the Genre and Language Search drop-down boxes.

You may also go to the My Collection link from the Personal Account drop-down located to the right of your log-in name on the top of the library collection site.

Why don't I see the magazine I checked out when I'm logged in?

The personal reading account automatically sorts magazines by the newest issues, and the magazine you checked out may not be the newest magazine issue by release date in your personal collection. You can choose to see all your magazines or change the order of the magazines from date order to unread first.

Where are my magazines stored?

Magazines are stored online for streaming; however, if you download a magazine via one of the apps, the magazine will then be stored on your device.

How do I read a magazine from My Collection?

Read magazines by selecting the Read Now icon in the lower left of each checked-out magazine, or click on the magazine cover image.

How do I check out additional magazines from My Collection?

Check out additional magazines by first going back to the Browse Magazine Collection link that appears above the Genre and Language Search drop-down boxes.

Reading a Magazine: Online Browser

How do I read a magazine online in my computer browser?

Instant Reading is available for PC/MAC users. Select the Start Reading button on the checkout Success window, or select the Read Now icon or click the checked-out magazine cover in the My Collection link within the library collection site.

Can I read a magazine online with a mobile device?

Yes, you can read magazines through an online browser on your mobile device.

How do I navigate through the magazine using the online viewer?

You have several options to view your magazine.

  • To turn a page, click on the right (or left) side of the streaming magazine page or click on the right (or left) arrow in the navigation menu, which is on the lower right side of the viewer window.
  • To view the magazine's table of contents, click on the table of contents icon at the top of the Instant View Display.

Note: To get comprehensive help, click the Help link on your library collection site or email ziniosupport@recordedbooks.com.

Can I print one or more pages from my checked-out magazine?

Print a page or page spread by using the print icon.

Is the online viewer ADA compliant?

The site is 508 compliant but not full ADA compliant.

How do I bookmark in the online viewer?

Bookmarking is not available in the online browser; however, you can bookmark when using the apps.

Why am I having trouble viewing my magazines using Safari on my Mac?

Safari browsers require a version of the Instant Viewer coming out soon. Use iOS Chrome to access the Instant Reader Viewer.

At this time, Mac Safari users need to continue to use the Zinio.com commercial account Your Library site tab to instant view.

Reading a Magazine: Zinio for Libraries Mobile Apps

What is a Zinio for Libraries mobile app?

A Zinio for Libraries mobile app is a READ ONLY app that allows enhanced reading options, including bookmarking and reading offline via downloaded magazines.

What Zinio.com apps are available?

There are apps for the iPhone, iPad, Android, and Kindle Fire/HD/HDX.

Are Zinio.com apps free?

Yes, the Zinio.com apps are free. If you are asked to purchase a Zinio.com app, you are not using an official app and you should exit the install immediately.

Do I have to check out magazines again to read them on the apps?

No, your library collection account checked-out magazines are available on all supported apps. Log in to your app using your library collection account email and password. You will be asked to select your country, state, and library the first time you log in. You will remain logged in indefinitely until you elect to log out. Your checked-out magazines will automatically load into your app. Click the download cloud icon next to each magazine issue to download and read your magazines.

Note: Apps show the 500 most-recent magazines you've checked out, so over time you may have more magazines in your online desktop account than are available through your app.

Can I check out additional magazines in the app?

No, all magazines are checked out via your library collection account. The app is only for reading magazines you have checked out.

Is there a magazine limit for the apps?

Apps show the 500 most-recent magazines you've checked out, so over time you may have more magazines in your online desktop account than are available through your app.

How do I find the Zinio for Libraries app for my device?

App links are available on the library collection page footer.

Can I read a magazine online using a mobile device?

Yes, mobile streaming is now available.

How do I download a magazine to my app?

You can begin downloading a magazine to your app by clicking on the down arrow.

Note: You need to be online to download the magazine.

Will the downloaded magazine be available if I'm offline?

Yes, downloaded magazines will be available if you're offline or without an Internet connection.

How do I navigate the magazine using the app viewer?

Navigation is very consistent with the online experience, with enhancements based on the device. For example, on an iPad, zooming is done by pinching out rather than by clicking on the magnifying glass.

Can I email articles from a checked-out magazine?

Yes, with the iPad app, if the article supports the text-view feature (a text icon link will appear at the footer of the article, if compatible).

Are the Zinio.com apps ADA compliant?

Mobile apps have settings for increasing screen size, but are not totally ADA compliant. Check with Zinio.com app support for compatibility of your device and settings.

Can I read an article with just the text (no graphics)?

Yes, in mobile apps (not with a desktop app) an article may be viewed in page view (with graphics) or in text view. A text selection box appears at the beginning of enabled articles.

How do I bookmark in the apps?

Bookmarking is available with the apps, both desktop and mobile.

On the desktop app:
Locate the star icon next to the social media "+" icon. Select the page to bookmark and click save.
Checked-out magazines may be sorted via bookmarks by changing the view from magazines to bookmarks.

Managing Personal Magazine Issues: Online Collection

Is there an online magazine quantity limit for my personal account collection?

There is no limit. Check out as many magazines as you wish and keep them as long as you like.

How do I remove a magazine from my online collection?

Remove a magazine from your online collection by selecting the My Collection link and clicking on the trash-can icon in the lower right of the magazine cover, then confirm delete.

Remove a magazine from your app by selecting the Edit link on the app collection dashboard. The magazine you’ve downloaded will appear. Click the X to delete the magazine.

If I remove a magazine from my online collection, does it remove the magazine from the apps?

Yes.

How do I know what magazines may be read online and offline for a particular mobile device?

All magazines may be read online unless the magazine description indicates otherwise.

Managing Personal Magazine Issues: App Collection

Is there an app magazine quantity limit for my Zinio.com personal account collection?

Yes, only the 500 newest issues will appear in the apps.

How do I remove a magazine from my app collection?

A magazine only needs to be removed if it is downloaded.

Remove a magazine from your app by selecting the Edit link on the app collection dashboard. The magazine you’ve downloaded will appear. Click the X to delete the magazine.

If I remove a magazine from my app collection, does it remove the magazine from the online collection or other mobile apps?

Yes.

How do I check out additional magazines from my app?

Ensure you have an Internet connection and click "Checkout Magazines."

Checking Out Additional Magazines

How do I check out the next issue of a magazine?

All new-issue checkouts are completed in your library collection account. Search for your magazine and click the Checkout Now icon or click on the cover for more details and then select Checkout. You can also be notified when the next issue is available by clicking “email me when the next issue is available” upon checkout.

How do I check out more magazines via the Zinio for Libraries app?

Ensure you have an Internet connection and click "Checkout Magazines."

Article Search Database

What is the Article Search Database?

The Article Search Database is a Zinio for Libraries add-on module that searches magazines for specific topics and keywords.

What range of publications is included?

All publications from 2016 forward, plus select backlist issues, are included in the search results.

How do I access the article database?

You need to be logged in to your library’s collection site. If your library has the Article Search Database module, an Article Search link will display next to the search window. Click on the link to access.

How do I search the article database?

After entering the Article Search Database, enter your search term into the search box. All articles with the search term in the article title, publication name, or article content will display.

How do I access the article?

Click on the article and the full article (and in most cases all the graphics in the article) will open for full reading. Additional information about the publication, issue date, and the page the article appears in the publication will display.

What if I want to read the article in the full publication issue?

Click on READ FULL ISSUE tab to checkout the full issue and the publication will open in a separate Zinio Reader and stream the full magazine issue. Go to the page of the article and read the article. After the checkout is completed you may also access the article in your mobile apps.

Why do I get a message that the article is not available when I click on the article link?

The message to try another article appears if your library collection does not contain the specific publication issue. Contact your Information Desk or Library Help Desk to request adding that issue back into the library collection, or select another article.

Can I use the Article Database from my mobile app?

Yes, but you need to first click on the READ FULL ISSUE tab to enter your library’s collection site. You will see the Article Search link next to the Search box.

Troubleshooting

Why am I receiving a voucher for the Zinio.com store when I set up my new account through my library?

This may only happen if you activated a commercial Zinio.com account. Library patrons do not need a Zinio.com account, as your library collection account links to the Zinio for Libraries Instant Viewer, My Collection personal checked-out magazines, the Instant Reader, and the mobile apps.

When I click on a magazine on my library's collection page, why am I seeing the message "Sorry. This digital magazine offer or download page cannot be found"?

The magazine may have already been subscribed to (clicked on) from the library's Zinio collection page.

The magazine will appear on the Zinio.com My Library page. Twelve magazines are displayed per page, with a Next button in the lower-right-hand corner of the page in small print.

The magazine was previously selected, but was removed from your reading list.

You can access magazines that have been removed from your reading list and add them back on the Zinio.com website. While logged into your account at Zinio.com in the Read tab, select "View Removed" from the drop-down list that defaults to "View All Titles." When the list loads, click on the red button to "Edit Your Reading List." Click on the + sign over the magazines you would like to add back to your Reading List. Click "Done" when you are finished.

You might be at the wrong URL for your library's Zinio collection page.

Please provide the web address where you select the magazines. You can copy and paste this information from the address bar at the top of your web browser.

I have selected a title that says "Download for Libraries to Read." What does this mean?

Some publishers only allow their magazines to be read via download and not via the online reader. These titles require a user to download the Zinio for Libraries app to their PC, Mac, or mobile device to read the magazine. Clicking on the image of the magazine initiates the download process.

If you already have Zinio for Libraries installed on your PC/Mac or mobile device, you just need to log in to your Zinio for Libraries app to read the magazine (you will not be able to read the magazine in your Zinio.com "Reading List").

I'm having problems downloading the Zinio for Libraries app. What can I do?

In some cases, users may need to manually install the Zinio for Libraries app in two steps:

  1. Install Adobe AIR via this link: http://get.adobe.com/air/ .
  2. Save the Zinio for Libraries installation file via http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air and run the file.

I have downloaded Zinio for Libraries, but the magazine in my reading list still shows the "... requires Zinio for Libraries to view ..." tag over the cover. I click it and it takes me to the download page. Why is this happening when I already have the app?

The browser magazine image is tied to the download link; the app will not automatically open. Access the Zinio app on your computer/device and locate the magazine issue and click on the cover within the app to view.

How do I find the Zinio for Libraries app for my device?

Zinio magazines can be viewed on supported devices, including the iPhone, iPad, Android, and Kindle Fire/HD/HDX.

The links for the apps are located at the bottom of your library collection site. You can also go to your device's app store to download the free app. Kindle Fire/HD/HDX requires a special loading link located at the bottom of your library collection site.

Open your device's app store and search for Zinio for Libraries, choosing the one that has the Zinio for Libraries icon. There also is a commercial Zinio.com app—select the Zinio for Libraries option.

Install this free app onto your device and log in with your library collection site credentials to access your downloaded magazine titles. You’ll be asked to select your country, state, library, and log-in information. This will be asked only once, upon initial log-in.

How do I access my library's magazine collection from the Zinio for Libraries app to check out more titles?

The Zinio for Libraries app is used for downloading and viewing titles and does not link back to your library's Zinio collection.

To access your library's collection and check out more titles, go to your device's browser (Safari, Explorer, Chrome, etc.) and access it via the library website's Zinio link.

You will then need to log in and check out titles from the library's collection page. When you return to your Zinio for Libraries app and refresh the screen, the title will be ready to download and read.

I am having problems using my Zinio for Libraries app. What do I do?

First, try closing the app and then reopening it. If this doesn't work, delete the app from your device and download again/reinstall.

If you are still experiencing a problem, you will need to contact us.

Please go to the Help link on the library collection site and complete the online form.

How do I restore a deleted magazine to my app?

Go back to your library collection account and check out the magazine again.

I am having trouble loading the Zinio app on my Kindle Fire/HD/HDX device. Are these Kindle editions compatible?

Yes, just follow these instructions.

  1. From the main screen, put your finger on the top right corner of the screen and "swipe" your finger down to bring up the Settings menu. Press: More > Device > Allow Installation of Applications (from Unknown Sources) > select "ON."
  2. Go to the Kindle Fire/HD/HDX link at the bottom of your library collection site. Click on the appropriate link for your device.
  3. To open and install the download, open the browser's menu from the bottom of the page and click on "Downloads." You should see the Zinio file on this list. Once the download is complete, tap the file and select "Install" and then press "Open" when the installation is complete.
  4. You're all set! You can now find the Zinio app listed on the apps page of your device under either "Cloud" or "Device" (depending on your installation settings).

To open a magazine in the app, just click on the magazine icon in the upper-right-hand corner when in the app and you will be given the option to sign in using your existing email and password. After confirming your account, you will be able to download and read all your favorite magazines on your Kindle Fire.

We hope you enjoy the app! We apologize for any inconvenience you may have experienced when installing it!

Note: If you are asked to install or use Adobe Flash, please make sure you have installed the app and are signed in.

Support

My question isn't in the User Guide or the FAQs. What should I do?

Access the Help link, click on the appropriate help-ticket link, and a friendly support specialist will contact you.

I have forgotten my password. What do I do?

If you have forgotten the password to your library's collection page, please click the "Forgot password?" link below the password box on the log-in pop-up box. Enter your email address and submit. You will then be sent an email from rbsso@rbdigital.com to guide you through the password reset steps.

Note: You must turn off any pop-up blockers on your browser.

You will receive an email link that takes you back to the page with a pop-up window asking for a new password and to confirm the new password.

How do I delete my Zinio for Libraries account?

You must contact your library’s Information Desk and request that your Zinio for Libraries account be deleted.

How do I change the email address used for my Zinio for Libraries account?

You can change your Zinio for Libraries email account in your Personal Account preferences.

Log in to Zinio for Libraries with your existing email and password.

Select the Personal Account icon in the upper right corner of the screen.

Select My Account from the drop-down menu.

Change your email address.

The changed email address affects your access to mobile apps, so remember to log out of your mobile apps and log in again with the new email address and password.

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