More than magazines!
Check out our additional services through the RBdigital: Acorn TV, and IndieFlix. Visit (and bookmark!) the new RBdigital page at http://arlingtonheightsil.rbdigital.com

NOTE: Access to ArtistWorks will discontinue after 10/31/18.

RBdigital Gateway > Help > RBdigital Magazines FAQs

RBdigital Magazines FAQs

General

What is RBdigital Magazines?

RBdigital Magazines, formerly known as Zinio for Libraries, offers full-color, interactive digital magazines. You can browse from your library’s collection of popular titles with no holds, no checkout periods, and no limit to the number of magazines you can download.

  • Current issues — New issues are often released simultaneously to the print edition or with a slight delay to allow for formatting issues. New issues appear automatically in the library’s collection once available and are ready for immediate checkout.
  • Easy browsing — Browse your library’s collection of titles one at a time, by title, by language or by category.
  • Manage your collection — Check out magazines and manage your collection on your library collection site.
  • Read Instantly — Read within your library collection website on your computer (both PC and Mac.)
  • Download to Apps — Download checked out magazines to apps for iPad®, iPhone®/iPod® Touch, Android™ and Kindle Fire™ HD/HDX.
  • No limits — Check out as many issues as you want and keep them in your account indefinitely.

RBdigital Magazines, serviced by RBdigital Gateway from Recorded Books, is the library-collection and patron-access side of this digital magazine experience.

Who has access to RBdigital Magazines?

Any active library patron with a proper library card/barcode from a library may create an RBdigital account and check out library collection magazines. Check with your local library information desk or reference staff if you have any questions regarding your library membership or approval.

An account is created by first visiting your library’s main website and following the links to RBdigital, where you will see the option to Create New Account in the top right corner. If you have already created an account on your library’s RBdigital Audiobook/eBook website, please login with that username and password. Upon creating an account you may checkout and read magazines online via the browser or mobile apps (mobile apps require an account is active prior to using the RBdigital apps.) You may also download magazines via the mobile apps.

Are there any minimum system requirements?

Yes, to access your library's collection page and view the titles we recommend:

  • the latest version of your device OS;
  • the latest version of Chrome, Firefox, Internet Explorer, or Safari browser.

You may experience technical difficulties on versions of this software that are two or more versions old.

What is the average magazine size?

Most magazines downloaded to a mobile app range between 50-100MB, but graphic-heavy magazines are larger and may range between 100-300MB or more.

Magazines streamed to a browser’s RBdigital Magazine Online Reader do not download.

Do I need to be online to check out magazines?

Yes, whether you are checking out titles from within the RBdigital app or on your library’s RBdigital Magazine collection website, you must be connected to the internet in order to check out and download magazines.

Do I need to be online to read magazines?

You must be connected to the internet in order to stream magazines to your PC/Mac and mobile.

You can also download magazines and read them offline on your mobile device when not connected to the internet by using the RBdigital app. Supported mobile devices include iPad® and Android™, iPhone®, Kindle Fire™.

Am I able to access my magazine account on more than one computer or mobile device?

Yes, you may use multiple desktop or mobile devices with your single username and password. The limit is 17 devices with five (5) simultaneously being open at any one time.

How do I find user documentation?

User documentation is located in the Help link. You can download the User Guides provided by RBdigital Magazines. Your library may have other user guides available, so check on your library’s website or with the Information Desk.

What is the RBdigital Gateway?

The RBdigital Gateway is the service partner for your local library’s RBdigital Magazines collection. The RBdigital Gateway is the platform upon which you may have access to any other RBdigital products to which you library subscribes, such as RBdigital Audiobooks/Ebooks, Magazines, Comics Plus, Hoonuit, Transparent Language, and more. (If your library does not subscribe to these products, you will not see them.) RBdigital is part of Recorded Books, a global independent publisher of audiobooks and library educational and online services, such as RBdigital Magazines.

Library Collection: Creating an Account/Log In

What is an RBdigital account?

An RBdigital account is what connects you to your local library’s RBdigital collection and allows you to check out and read magazines.

How do I create an RBdigital account?

In order to create an RBdigital account, please visit your library’s main website first. Then, follow the links to RBdigital Magazines (your library’s link may still show as Zinio for Libraries).

After clicking on the link, you may be asked to enter your library account login information (this may be your library card number and PIN). If you are not asked for this, you will be brought to your library’s RBdigital Gateway website.

On this page, you will be able to click the link that says Create New Account in the top right corner.

When creating your RBdigital account, you will be asked for your name, email address, and to create a password.

Once your account is created, you will be able to log into your library collection account with the email and password entered during the account creation step.

You can change your email and password in your personal preferences within the RBdigital Magazines collection site.

Why do I need a library collection account?

A library collection account is required to ensure you are an active member of your local library. The account enables the magazine to be available for check out, lets you check it out at no charge, read it and keep it in your personal collection without having to return the magazine.

Creating an RBdigital account is necessary in order to begin using any materials your library has access to through RBdigital. An RBdigital account is not the same as the account you may have with your library.

I already have another RBdigital account. Can I use it for logging in to RBdigital Magazines or other RBdigital Gateway products?

Yes, if you already have another RBdigital-serviced product account, you can log in as a returning user with the same email and password credentials. If you have registered an account with your library’s RBdigital Audiobook/eBook website, you should login using the same username and password that you use to access your library’s RBdigital Audioobook/eBook website.

Do I have to log in before checking out a magazine?

No, you will be prompted to log in during the check-out process.

Searching the Collection

How do I know what is in the magazine collection?

Click the magnifying glass in the Search box, which is located in the upper left side of the browse magazine collection pages. Your library collection will be listed in alphabetical order.

You can also use the Next/Previous tab located on the upper right side of the browse magazine collection pages to view the magazine covers (note the magazines may be presented in thematic order or other order and not in alphabetical order. The order in which titles are displayed may be set by your library.

How do I search for magazines in alphabetical order?

Click the magnifying glass in the Search box, which is located in the upper left side of the browse magazine collection pages. Your library collection will be listed in alphabetical order.

How do I do a keyword search?

Click in the Search box with the magnifying glass located in the upper left side of the browse magazine collection pages. Type in a word and magazines with that portion of the word will be listed. For example, typing in “news” will list all magazines with the letters ‘news’ in the name (i.e. Newsweek, The Hockey News ).

How do I do a genre search?

Click the “All Genres” drop-down box located in the upper right side of the browse magazine collection page. Scroll to the desired genre and the available magazines will be listed.

How do I do a language search?

Click the “Languages” drop-down box located in the upper right side of the browse magazine collection page. Scroll to the desired language and the available magazines will be listed. You may also do a genre search within your searched set of language selected magazines.

How do I search for magazines one page at a time?

Click the Next/Previous tab located on the upper right side of the browse magazine collection pages.

How do I search for back issues?

Back issues for magazine are available from the time the library started subscribing to RBdigital Magazines and may be checked out at any time.

To access the back issues, click on the cover of your magazine of choice and the current issue, along with the four most recent issues will be listed. There will be an additional link in the lower left side under the four most recent issues if additional back issues are available.

Checking Out an Issue

How do I check out a magazine?

Click on the “checkout now” icon located in the lower right corner of each magazine cover box to immediately checkout the most current magazine issue.

Click on the magazine cover to open the product detail page to get more information on the magazine and/or check out a back issue.

After selecting the check-out button, you’ll be prompted to log in (if you aren’t already logged in) to complete your check out.

Upon completed checkout, a Success window opens confirming the checkout with additional options to Browse for additional magazines, Start Reading using the streaming RBdigital Magazine Online Reader, and select the opt-in notification to be sent an email when the next issue of the publication is available for checkout.

Do I need to be logged in before I check out a magazine?

No, you can log in during the check-out process.

Can I check out more than one magazine at a time?

You can check out as many magazines as you like. However, you must complete a checkout for each magazine one at a time. You’ll have the option to continue browsing when your magazine Success checkout window opens.

How many total magazines can I check out at one time?

You can check out as many magazines as you want — there is no limit. All checked-out magazines are displayed in the My Collection link within your library collection. The My Collection link displays after you are logged in.

Is there a time limit for checking out magazines?

No, there is no time limit. Once you check out a magazine, it will remain in your personal My Collection until you delete it.

How do I go from my library collection account to read magazines I checked out?

From the Success check out window select Start Reading and the RBdigital Magazine Online Reader will open in a new browser window.

From the My Collection personal account link click on a magazine cover or Read Now icon.

From the mobile device apps, log in with your RBdigital account and your checked out magazines will appear on the Checked Out page of the app. Mobile apps require you to have an Internet connection to download the magazine to the device and then may be read offline.

When using the RBdigital app, you can browse and search for Magazine titles from within the app. After you have checked them out, you will see the option to either Read or Download them displayed below the magazine cover image. If you choose Read, the magazine will open and begin to download; if you tap Download, you will see the download progress of the magazine displayed as a percentage until the magazine is entirely downloaded, at which point, the field will display DOWNLOADED in green.

To see all the magazines you have checked out, click the Menu button in the top left corner. Then, select Checked Out. This will bring you to your Checked Out page, where you will be able to see all the most recently checked out material you have access to within the RBdigital system. If the title you are looking for is not displayed within the carousel, click View All+ on the right side of the screen, above the magazine cover carousel.

Zinio.com Account (optional): Creating an Account/Log In

What is a Zinio.com account?

A Zinio.com personal reading account is a regular Zinio.com account used by both the library patron and the paying consumer on Zinio.com. It is NOT REQUIRED for a library patron to read magazines in RBdigital Magazines.

The Zinio.com personal reading account is a separate account from your library collection account.

You may use Zinio.com as needed if you have both a library account for your library magazines AND a personal purchase/commercial account for additional content purchased directly from Zinio.com. The two accounts will link together if you use the SAME email address between both accounts.

Do I need a Zinio.com account to read the magazines?

No, you DO NOT need a commercial Zinio.com. The Zinio.com personal reading account is a regular Zinio.com account used by both the library patron and the paying consumer on Zinio.com. It is NOT REQUIRED for a library patron to read magazines in RBdigital Magazines.

You may use Zinio.com as needed if you have both a library account for your library magazines AND a personal purchase/commercial account for additional content purchased directly from Zinio.com. The two accounts will link together if you use the SAME email address between both accounts.

Do I need to use the same email address on Zinio.com as I used in the library collection account?

Yes, the same email address is required to connect the library collection account with the Zinio.com account.

Why is Zinio.com asking me to pay for my magazine?

This should not happen, but if it does, the most likely reason is that you signed in from the consumer/commercial login location thinking it is your library collection site.

Your library collection site is not part of Zinio.com and you access the library collection site through your local library website.

Since Zinio.com is a consumer/commercial site you may encounter offers, promotional information and payment information such as credit card information. This is not part of your library or library collection. Your library collection access through RBdigital Magazines will not include any offers or promotions for titles not in your current collection. Unless you have purchased personal magazines directly from Zinio.com it is recommended to simply use the RBdigital Magazine browser and/or mobile apps to checkout and read your library magazines.

My Collection — Within the Library Collection Site

How do I access my checked-out magazines in the Library Collection Site?

When you are logged in the My Collection link appears above the Genre and Language search drop-down boxes.

You may also go to My Collection link from the Personal Account drop-down menu located to the right of your log-in name on the top of the Library Collection Site page.

Why don’t I see the magazine I checked out when I’m logged in?

Your My Collection personal reading account automatically sorts magazines by the newest issues and the magazine you checked out may not be the newest magazine issue by release date in your personal collection.

On your My Magazine Collection page, you may choose to sort the magazines by Checkout date (most recently checked out to earliest), or by Issue Release date (all magazines sorted by release date, regardless of when you checked it out).

Where are my magazines stored?

Magazines are stored online for streaming, however if you download a magazine with the mobile app, the magazine will then be stored on your device.

How do I read a magazine from My Collection?

Within the RBdigital app, you can read magazines you have checked out by clicking the red Read button below the magazine’s thumbnail image. If you are on the title’s details page, you can find the Read button in green to the right of the magazine cover.

On your library’s RBdigital Magazines website, you may read magazines by selecting the Read Now icon in the lower left of each checked out magazine; or click on the magazine cover image.

How do I check out additional magazines from My Collection?

Check out additional magazines by returning library collection by clicking the Browse Magazine Collection link located above the Genre and Language search drop down boxes.

Reading a Magazine: Online Browser

How do I read a magazine online in my computer browser?

Instant Reading is available for PC/MAC users and supported mobile devices.

An RBdigital Magazine Online Reader browser window will open and stream your magazine. Note: you can have multiple magazines open and streaming at the same time. A separate RBdigital Magazine Online Reader will open for each selected magazine.

Select the Start Reading button on the checkout Success window; or select the Read Now icon or click the checked out magazine cover in My Collection link within the Library Collection Site.

Can I read a magazine online with a mobile device?

Yes, if you do not wish to download the magazine to your device within the RBdigital app, mobile streaming is available through mobile browsers. Mobile devices include iPhone®, iPad®, Android™, Kindle Fire™.

An RBdigital Magazine Online Reader browser window will open and stream your magazine. Note: you can have multiple magazines open and streaming at the same time. A separate RBdigital Magazine Online Reader will open for each selected magazine.

Select the Start Reading button on the checkout Success window; or select the Read Now icon or click the checked-out magazine cover in My Collection link within the Library Collection Site.

Why do I need an app to read a magazine on my mobile device?

Mobile device apps are needed if you want to download the magazine and store the magazine on your device to read offline.

How do I navigate through the magazine using the RBdigital Magazine Online Reader online viewer?

To turn a page, click on the right (or left) side of the magazine viewer page.

To view the Table of Contents, click on the Table of Contents on icon on the left of the RBdigital Magazine Online Reader Display (the Table of Contents icon is represented by the bulleted three (3) line icon.

To view the entire magazine page spreads, click on the grid-view icon on the left of the RBdigital Magazine Online Reader Display (the grid view icon is represented by the square icon with nine (9) squares.)

To view the magazine in full screen mode that hides the browser header, click on the full-screen icon on the left of the RBdigital Magazine Online Reader Display (the full screen icon is represented by the square icon with four arrows.) Press the ‘esc’ (escape) key on your keyboard to exit out of full screen mode.

Can I print one or more pages from my checked-out magazine?

Printing is available for some publications, click on the printer icon on the lower left of the RBdigital Magazine Online Reader Display.

Can I post articles to my social media accounts?

Unfortunately, RBdigital is not currently optimized to share articles across social media, as each user is required to be logged into their own RBdigital account in order to access the content, and each library has its own individual RBdigital service.

Is the online viewer ADA compliant?

The site is 508 compliant but not full ADA compliant.

How do I bookmark in the online viewer?

Bookmarking is not available while streaming the magazine in the RBdigital Magazine Online Reader; however, you can bookmark when using the apps.

Why am I having trouble viewing my magazines using Safari on my Mac?

Safari browsers require Adobe Flash to be loaded and enabled. If your computer is not displaying the magazine in the RBdigital Magazine Online Reader go to https://get2.adobe.com/flashplayer/ .

Chrome and Firefox are additional browsers on a Mac that are compatible with the RBdigital Magazine Online Reader.

Reading a Magazine: RBdigital Magazines Mobile Apps

You can enhance your reading experience with RBdigital Magazines by using our mobile device apps, including those for iPad® and iPhone®, Android™, Kindle Fire™. Access the app store on your phone directly or from the links provided on the library collection page. Once you have downloaded the RBdigital app from your device’s app store, you will be able to login using the same login credentials you use on your library’s RBdigital Magazines or RBdigital Audiobook/eBook website.

What apps are available?

The RBdigital mobile app is available for the iPad® iPhone®, Android™ and Kindle Fire™ for free in the corresponding app stores.

Win8 mobile device and PC/Mac apps are available through Zinio.com and require a SEPARATE Zinio.com Commercial Account. If you use the commercial apps and log in with the same email address, the magazines you have checked out with your library’s RBdigital service will appear alongside any magazines you may have personally subscribed to on the commercial side of Zinio.com.

Are the RBdigital Magazine Apps free?

Yes, the RBdigital Magazines and Zinio.com apps are free.

If you are asked to purchase an RBdigital Magazine App, you are not using an official app and you should exit the install immediately.

Do I have to check out magazines again to work on the apps?

No, any titles you have checked out to your RBdigital account with your library will be available across devices, so long as you are logged into that account on each device.

Log in to your app using your RBdigital account email and password. Note: If you have more than one library collection account you will be required to select one of the accounts before entering your password.

You will remain logged in indefinitely until you log out. Your checked out magazines will automatically load and display into your app.

Can I check out additional magazines in the app?

Yes. Use the RBdigital mobile app to read your magazines and checkout additional magazines through your library collection.

You can browse your library’s magazine selection by clicking the menu button in the top left corner and selecting Magazines. This will show you all the magazines available within your library.

To filter magazines by interest, you can click Filter, or click the magnifying glass in the top right corner. Then, select what Genre or Language you wish to filter the magazine titles by, then press Search.

To perform a keyword or title search, press the magnifying glass and type in the search criteria. Then press Search.

Is there a magazine limit for the apps?

No, all magazines will load and display in the apps.

The only limit is the storage size of your device as each magazine download size ranges from 50-300MB or more.

How do I find the RBdigital Magazines app for my device?

App links are available on the library collection page footer for iPad® and Android™, iPhone®, Kindle Fire™.

Apps are also available directly from the App Store for iPad® and iPhone®, and Google Play for Android™.

The App is listed in the Apple App Store and Google Play for Android Store as RBdigital Magazines.

If, when you visit the app store on your device, you are not able to see or download the RBdigital app, then unfortunately your device may not be compatible with the current requirements for the RBdigital app.

Can I read a magazine online using a mobile device?

Yes, mobile streaming is available in supported mobile device browsers through the online RBdigital Magazine Online Reader.

I’m getting a message saying my mobile device requires a full version of Adobe Flash to view the Zinio magazines. How do I download a full version of Adobe Flash?

Mobile devices do not fully support Adobe Flash. This message is most likely the result of trying to open the magazine in a mobile browser without Adobe Flash, or an outdated edition of Adobe Flash.

How do I download a magazine to my app?

You can begin downloading a magazine to your app by clicking on the download button shown underneath the magazine’s cover image after you have clicked Check Out.

Note: You need to be online to download the magazine.

Will the downloaded magazine be available if I’m offline?

Yes, the downloaded magazines will be available if you’re offline and/or without an Internet connection.

Your mobile app needs to remain logged in to read offline.

How do I navigate the magazine using the app viewer?

Navigation is very consistent with the online experience, with enhancements based on the device. For example, on an iPad® zooming is done by pinching out rather than by clicking on the magnifying glass.

Can I print one or more pages from my checked-out magazine using the app?

No, direct printing from an app is not available. It is possible to do a ‘screen-capture’ on your mobile device and save the page or zoomed-in portion of the page as a photo. And then print off the ‘photo’ to your printer.

Can I email articles from a checked-out magazine?

Yes, in many instances using the online RBdigital Magazine Reader. Emailing an article is not available through mobile apps.

Is the RBdigital Magazines apps ADA compliant?

Mobile apps have settings for increasing screen size, but are not totally ADA compliant.

Can I read an article with just the text (no graphics)?

Yes, in mobile app, an article may be viewed in text mode by tapping once on the magazine page image to bring up the menu (this should display page thumbnails, as well as a menu bar). Tap TEXT to on the right side of the screen above the page thumbnail images to enter text view for that article. You can browse through articles in text view by swiping left or right to progress.

How do I bookmark in the apps?

Unfortunately, at this time there is no bookmarking feature included for Magazines within the RBdigital app; however, upon returning to a magazine title, the RBdigital app will re-open the magazine to whatever page on which you last left off.

Managing Personal Magazine Issues: Online Collection

Is there an online magazine quantity limit for my personal account collection?

There is no limit. Check out as many magazines as you wish and keep them as long as you like.

How do I remove a magazine from my online collection?

Remove a magazine from your online collection by selecting the My Collection link and click on the trash can icon in the lower right of the magazine cover, confirm delete.

Remove a magazine from your app by clicking the Menu button and selecting Checked Out. Then, click the X in the right corner of the magazine cover image for any magazine you wish to remove. If the magazine you are looking for does not appear within the carousel, you can click View More in the top right corner to see more of your magazine collection.

If I remove a magazine from my online collection, does it remove the magazine from the apps?

Yes, removing a magazine from the online collection does remove it from the apps, and vice versa. You may checkout the magazine again if you decide you want it at a later time.

If the app does not immediately update, you can force the app to update and reflect this change by going to your Checked Out page and swiping all the way down the page until the screen goes dark and the loading wheel appears. This will force the app to re-sync with your account and reflect the changes you have made.

How do I know what magazines may be read online and offline for a particular mobile device?

All magazines may be read online or offline after downloading to apps.

Managing Personal Magazine Issues: App Collection

Is there an app magazine quantity limit for my RBdigital Magazines personal account collection?

No, your entire checked-out personal collection will load and display in the apps.

How do I remove a magazine from my app collection?

Remove a magazine from your app by clicking the Menu button and selecting Checked Out. Then, click the X in the right corner of the magazine cover image for any magazine you wish to remove. If the magazine you are looking for does not appear within the carousel, you can click View More in the top right corner to see more of your magazine collection.

If I remove a magazine from my app collection, does it remove the magazine from the online collection or other mobile apps?

Yes, removing a magazine from the online collection does remove it from the apps, and vice versa. You may checkout the magazine again if you decide you want it at a later time.

If the app does not immediately update, you can force the app to update and reflect this change by going to your Checked Out page and swiping all the way down the page until the screen goes dark and the loading wheel appears. This will force the app to re-sync with your account and reflect the changes you have made.

How do I check out additional magazines from my app?

Use the RBdigital mobile app to read your magazines and checkout additional magazines through your library collection.

You can browse your library’s magazine selection by clicking the menu button in the top left corner and selecting Magazines. This will show you all the magazines available within your library.

To filter magazines by interest, you can click Filter, or click the magnifying glass in the top right corner. Then, select what Genre or Language you wish to filter the magazine titles by, then press Search.

To perform a keyword or title search, press the magnifying glass and type in the search criteria. Then press Search.

Checking Out Additional Magazines

How do I check out the next issue of a magazine?

All new issue checkouts are completed from within the RBdigital app or on your library’s RBdigital Magazines website.

Search for your magazine, click the Checkout Now Icon or click on the cover for more detail and then select Checkout. The newest issue of the magazine will appear at the top of the magazine detail page. The four most recent back issues will appear below. And, if there are more back issues available there will be a 'Show more back issues' link available.

How do I check out more magazines via the RBdigital Magazines app?

Use the RBdigital mobile app to read your magazines and checkout additional magazines through your library collection.

You can browse your library’s magazine selection by clicking the menu button in the top left corner and selecting Magazines. This will show you all the magazines available within your library.

To filter magazines by interest, you can click Filter, or click the magnifying glass in the top right corner. Then, select what Genre or Language you wish to filter the magazine titles by, then press Search.

To perform a keyword or title search, press the magnifying glass and type in the search criteria. Then press Search.

My Preferences

Can I be notified when the latest issue of my favorite magazine is available?

Yes, we can notify you via email when the latest issue of a magazine is available in your library’s collection.

First, visit your library’s RBdigital Magazines website. Then, click on “My Preferences” in the drop-down menu, located in the upper right corner of the collections page next to the welcome message.

Once you are on the preferences page, you will see two windows under the header “New Issue Notification.” The window on the left lists all of the magazines available to you through your library and the window on the right (initially blank) will list the magazines for which you want to receive notifications. Select the magazine(s) title from the left window by clicking on the plus sign to the right of the title or by clicking “Select All.” Each magazine you select will appear in the window on the right. You can remove magazine from the right window by clicking on the minus sign to the right of the title or by clicking “Remove All.” After you have moved all of the titles for which you want to receive notifications, from the left to the right window, finalize your preferences by clicking the “Update” button at the bottom of the page.

Can I be notified if my library subscribes to a new magazine?

Yes, we can notify you weekly of any new magazine subscriptions that are available through your library. Simply click on “My Preferences” in the drop-down menu, found in the upper right corner of the collections page next to the welcome message.

Once you are on the preferences page, scroll to the bottom of the page and look for the header “New Magazine Notification.” Check the box indicating that you would like weekly updates about new magazines offered through your library. After checking the box, finalize your preferences by clicking the “Update” button at the bottom of the page.

Troubleshooting

I have selected a title that says “Download RBdigital Magazines to Read.” What does this mean?

All magazines are compatible for streaming or downloading through apps.

If you are receiving this message, submit a help ticket and include a screenshot and the name of the publication.

I’m having problems downloading RBdigital Magazines. What can I do?

In some cases, the local Internet connection may not be providing enough speed/capacity to download the app. Try another connection source and/or try again later.

How do I access my library’s magazine collection from the RBdigital Magazines app to check out more titles?

The RBdigital app is used for downloading and viewing titles. You do not have to go back to your library’s RBdigital Magazines website in order to download more titles, as they are available to checkout from within the RBdigital app itself.

If you have checked out titles on your library’s RBdigital Magazines website that are not showing up within the app, please visit your Checked Out page and swipe all the way down the screen until it goes dark and the loading wheel appears. This will force the app to refresh and you should see any additional magazines you have checked out.

I am having problems using my Zinio For Libraries app. What do I do?

First, make sure you are mobile device is online.

Second, try closing the app and then reopening it.

If this doesn’t work, delete the app completely from your device and download again/reinstall.

If you are still experiencing a problem, we recommend using the RBdigital app.

The Zinio for Libraries app will no longer be supported at a future time.

I have downloaded Zinio for Libraries, but the magazine in my reading list still shows the "... requires Zinio for Libraries to view ..." tag over the cover. I click it and it takes me to the download page. Why is this happening when I already have the app?

The browser magazine image is tied to the download link; the app will not automatically open. Access the Zinio app on your computer/device and locate the magazine issue and click on the cover within the app to view.

How do I restore a magazine I deleted to my app?

Perform a search for that magazine title and check out the magazine again.

How do I find the RBdigital app for my iPad®, Android™ device or Kindle Fire™ HD/HDX?

The RBdigital mobile app is available for the iPad®, iPhone®, Android™ for free in the corresponding app stores.

The Kindle Fire™ HD/HDX app is available through the Kindle App Store. To install the Kindle Fire™ HD/HDX RBdigital app, please visit the Amazon App Store. Please also note, if the RBdigital app does not appear within the Amazon App Store on your device, then unfortunately your device is not compatible with the RBdigital app.

Support

My question isn’t in this User Guide or FAQ. What should I do?

Access the help link, click on the appropriate help ticket link, and a friendly support specialist will contact you.

I have forgotten my password. What do I do?

If you have forgotten the password to your RBdigital account please click the "Forgot password?" link below the password box on the login pop-up box. Enter your email address and submit. You will then be sent an email from rbsso@rbdigital.com to guide you through the password reset steps.

Note: You must turn off pop-up blocker on your browser.

You will receive an email link which takes you back to the page with a pop-up window asking for a new password and to confirm the new password.

How do I delete my RBdigital Magazines account?

You must contact your Library Information desk and request to completely delete your RBdigital Magazines account.

I want to change my email address used for my RBdigital Magazines account?

You can change your RBdigital Magazines email account in your Personal Account preferences.

Log in with the existing RBdigital Magazines collection account with the existing email and password.

Select the Personal Account icon in the upper right corner of the screen.

Select My Account from the drop down menu.

Change your email address.

The changed email address affect your mobile app(s) access, so remember to logout of the mobile app(s) and re-login with the new email address and password.

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